The epidemic has transformed the legal industry into the digital age

Expressed opinions Entrepreneur Contributors are their own.

“We must all follow the great law of change. It is the most powerful law of nature.” – Edmund Burke, British statesman and political philosopher.

Many changes have taken place in the world of commerce since the beginning of the Covid-19 epidemic. The legal industry has made a significant leap forward, ignoring old-fashioned practices for an infamous irresistible, technology-driven skill.

The focus on technology and clients, rather than the wasteful process, has become the new benchmark for lawyers who understand the outcome-oriented expectations of their business clients. Extensive implementation of technology is the driving force behind this epidemic. This modernization is not a mere transformation, but a restructuring of legal practice, including a major shift from a lawyer-centric to client-centric business dynamic.


The epidemic has highlighted the legal industry’s backwardness in the technology game and the opportunity to make it better. While the need for improved remote connectivity was somewhat ubiquitous throughout the industry, law practice is still stuck in its lawyer-centric, labor-intensive way. Within a few weeks, however, these bureaucratic traditional models were switched to more chic, synergistic and efficient systems. Zoom, Google Meet, Microsoft Teams, Skype Meet Now, Webex and many other video teleconferencing platforms have become an acceptable alternative to personal testimony, court testimony and motion hearings. Although many courts began to revert to pre-epidemic operating protocols as epidemic regulations became more relaxed, acceptance in the digital world was less than conversion.

Digitally speaking, businesses across the sector have been forced to quickly embrace the virtual world. Where our lives have suddenly become “online”, low-tech-first-minded companies risk falling behind. So far, this rapid digitization has come in the form of remote work, learning and legal field, online client meetings and virtual court sessions. The motions are uploaded electronically, and the court communicates with the parties in the same fashion. Social distance measures have freed up compulsory presence in courts and offices, thus creating space for more efficient delivery of services. After all, the rugged, rigid, and drawn-out nature of the courtroom system was truly at odds with the digital age.

Related: How law enforcement and professional services have adapted to survive the Covid-19

Cloud-based technology

Cloud-based technology is becoming an increasingly popular tool among law firms. An effective way to streamline investment processes, save costs, increase scalability and increase accessibility in a serverless architecture. New practice management systems have helped streamline any routine work and centralize seemingly separate systems, thus increasing productivity and efficiency. In this new digital space, common tasks can now be ticked faster than ever before, which is really important: allowing more time for clients.

Consumer-first mentality

Post-Covid law has popularized and overturned the practice of industrial law, giving clients the ability to engage with regular counseling online. Moving from a craftsman to a business-first mentality, legal services are now closely linked to the needs of modern day consumers. This digital reboot has made some fundamental improvements to client services: greater delivery speeds, expanded access and increased customer satisfaction. For example, the desire to keep client portals in a client’s loop has become a revolutionary solution. Having a platform that enables communication and collaboration between provider and consumer is logical and constructive.

Production of work

If art was a guild before, it is now a marketplace. Legal service consumers are now calling shots and looking for providers who can offer direct solutions to their legal issues. This buying-selling stimulates a productivity of dynamic services, consequently helping to streamline the client’s journey and optimize the client’s experience. With the epidemic, companies like upcountry and legal matches became more prominent. The move toward service content has much to do with online verification of lawyers and law firms, as well as consumer reviews of their services. Finding the right legal service is no longer a matter of word of mouth. It’s about quality, ease and distribution and consumer reviews. Any unsubstantiated claims for “elite legal work” must be consistent with what their potential client may dig into cyberspace.

Related: Immediate and long-term effects of the Kovid-19 epidemic in law and legal sector


Accountability increases with advanced digitization. Expected measurable results in a timely fashion. For the betterment of any law firm, meeting client expectations is non-negotiable, as is transparency. Lawyers are probably less concerned about being sued for misconduct for regular disagreements with clients than getting negative reviews on sites like Avvo. This consumer empowerment in the legal industry has also increased during the epidemic as home business people have become more involved with the online experience by working harder.


In this new technology-savvy legal field, law firms have no choice but to cooperate with others in the supply chain. It will no longer be enough to act as a self-sufficient entity Instead, they must employ a cross-firm / division / provider system, which will provide them with the necessary resources and skills to achieve the desired results.

In the last two years, the practice of law has been forced to re-examine its tradition-driven protocols; Its landscape has undergone a radical reconstruction, and the steadfast art, known for embracing tradition, has entered the digital age. Indeed, the transformation of this epidemic-driven technology has affected the consumer, the provider and the judiciary itself.

Related: Disruption of the legal industry after the Covid-19 crisis

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